Frequently Asked Questions

Orders & Shipping

Where do you ship to?
We ship worldwide. No matter where you are, Unbroken can reach you.

How long will my order take to arrive?
Orders are processed in 2–4 business days. Delivery times vary by region — typically 5–10 days for the Middle East, 7–14 days for Europe, and 10–21 days for the rest of the world.

How do I track my order?
Once your order ships, you'll receive a tracking number by email. Use it to follow your package in real time.

Can I change or cancel my order?
If you need to make changes, contact us as soon as possible. We'll do our best to help before the order is processed.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery on unworn, unwashed items with tags attached. See our full Return Policy for details.

How long does a refund take?
Refunds are processed within 5–7 business days after we receive your return.

Products

How do I find my size?
Each product page includes a sizing guide. When in doubt, size up — our pieces are designed to feel comfortable and lived-in.

How should I care for my Unbroken pieces?
Machine wash cold, inside out, on a gentle cycle. Tumble dry low or hang to dry. Avoid bleach. Treat them well and they'll last.

Brand

What is Unbroken about?
Unbroken is for anyone who has ever felt broken and kept going anyway. We make clothing that carries a message: you are not alone, and you are still here. Read more on our About page.

Still have a question?
We'd love to hear from you. Contact us here.